Ganesh Hegde

Cloud Success Leader, Salesforce

Salesforce

At Salesforce, we're pioneering AI-driven customer support, transforming technical challenges into significant growth opportunities. My three-plus years in Technical Support Engineering have been dedicated to operational excellence and quality assurance, with a strong focus on leading the integration of AI solutions. As a certified Support Manager, I'm committed to fostering a culture of innovation and exceptional service delivery through strategic AI implementation. My combined experience at Salesforce and MuleSoft has provided me with deep expertise in architecting AI strategies for customer support, consistently exceeding performance benchmarks. Through collaborative leadership, my team and I have elevated the customer experience, reinforcing Salesforce's commitment to ethical AI and delivering technical solutions that empower both our clients and our service teams.